General FAQ’s

What is the cancellation policy?

We require a 24-hour cancellation notice for all appointments. Appointment cancellations must be done during spa hours between 10am to 8pm. All cancellations must be made over the phone; Emails will not be accepted as a form of cancellation. Appointments canceled less than 24-hours in advance will be subject to a standard $65 service fee per EACH service. A full listing of our policies can be found here.

Is gratuity automatically added to the services?

Gratuity is not included in the price of any of our services. Gratuity is based on your own personal satisfaction, but it is of course not an obligation.

What is the standard for gratuity?

Customarily gratuity is 15%-20% of the retail price of your service(s)

What methods of payment are accepted?

We accept cash and all major credit cards (American Express, Visa, MasterCard, & Discover)

What do I need to bring with me to my appointment?

If you purchased our services through a third part website or have a gift certificate for your appointment, you must bring the physical copy of your voucher or gift certificate.

Am I allowed to bring my own lotion, oils, or polishes with me?

Yes, if you prefer, you are allowed to bring your own personal lotions, oils, and polishes with you.

How early should I be there before my appointment begins?

We suggest arriving at your appointment 15 minutes prior to the scheduled time to fill out our intake form and enjoy a beverage before your treatment.

What do I do with my jewelry/personal belongings?

We are not responsible for lost or stolen items, therefore, we as that you please keep your valuables in your purse or wallet. You are of course able to bring your personal belongings into the room with you.

Are my children allowed at the spa as well?

Children are allowed as long as they are 12 years of age or above and accompanied by a legal parent or guardian.

Are any services available to minors?

Youths between the ages of 14 and 17 can receive any of our treatments with the accompaniment of a legal parent or guardian.

Are there refunds if something comes up before my appointment?

We require that all adjustments and cancellations of appointments be made 24-hours in advance in order to receive a full refund. We understand that extenuating situations can occur; therefore under the discretions of the spa’s on duty manager a rescheduling of your service may be accommodated. eyelash extension FAQ’s

eyelash extensions faq’s

Can I use mascara with my eyelash extensions?

Most mascaras will remove the glue causing extensions to fall out. It is highly suggested to refrain from applying mascara on top of your eyelash extensions. Luckily, extensions eliminate the need for mascara!

Can I use makeup remover around my eye?

Oil-free makeup remover can be used around the area of the eyes.

Can I rub my eye?

Leaving the eyes alone and untouched for at least 24-hours ensures a lengthy and successful extension process. We do not suggest any immediate touching of the eyes as your extensions could be harmed and fall out.

Can I workout/shower after?

For best results and to ensure longevity immediately working out after an extension process is highly discouraged. Keeping the eyes away from water of any kind (including sweat) for 24 to 48-hours ensures the best results. Do not worry as your technician will inform you all about aftercare and answer any questions you may have.

When should i get a touch-up?

We recommend lash touch-ups every 2-3 weeks to maintain a full and flawless set. Any appointment scheduled 3 weeks after the date of your last lash appointment will be considered and charged as a full set.

Massage FAQ’s

Do I take my undergarments off?

We want your experience to be as pleasurable as possible, therefore leaving on or taking off your undergarments is strictly up to you. Our professional staff of highly trained and qualified massage therapists can provide you the best massage regardless of your underwear status.

Will the Massage Therapist be present when I undress and redress?

No, the Massage Therapist will notify you and leave prior to you undressing and redressing. Before ever entering the room our massage therapist will knock and ask for your permission to enter and upon the completion of your massage.

Should I talk during my massage?

Most clients prefer silence during their massage but the decision of whether to talk or not is completely up to you. We always encourage our clients to communicate with their massage therapist to ensure their satisfaction is being met. The massage therapist may also ask you questions in order to better serve you and ensure maximum comfort.

The pressure isn’t deep enough, but I don’t want to insult the therapist’s technique. What should I do?

We encourage open communication and our professional staff will not take offense to you needing the pressure to be deeper, therefore please do notify them. Keep in mind though that it is a myth that massage therapy has to hurt to be effective.

Is there any aftercare for getting a massage?

Drinking lots of water as it helps to hydrate and keep the flow of blood throughout the body assisting in muscle comfort and rehabilitation.

Can I eat before my massage?

It is best not to eat a large meal 2 hours prior to receiving a massage.

Facial FAQ’s

I have facial jewelry, should I take it out?

We highly suggest for sanitation and results that all facial and ear jewelry be removed prior to having a facial.

Do you have to remove your clothes?

We ask that you remove clothing from the waist up so as to receive the full treatment service and to avoid any possible harm to your clothing.  You, of course, do not have to remove clothing if you would not like to.

I have sensitive skin, how do you cater to my need?

Prior to any facial treatment, you will be provided a questionnaire about your skin type and any medical conditions you may have so that our expert estheticians can assess and cater to your specific needs. In order for the best experience and results to occur, we ask that you are open and honest with your esthetician.

waxing faq’s

Is my hair too short to wax?

Hair length should be about the size of a grain of rice for best results during waxing treatments.

It’s my first time, will it hurt and does it get easier over time?

This depends on your own level of pain tolerance and the level of sensitivity of the area being waxed. Like with every service at our spa, we ask that you be honest and keep an open form of communication between the technician and yourself. Often times, regular waxing of an area gradually reduces the level of discomfort you’ll feel over the course of time.

What type of wax do you use?

We offer both hard and soft wax. It is best to inform your technician regarding your desired preference when meeting with them.

Is your wax for sensitive skin?

Yes, all of the wax used in our spa is made for sensitive skin. To ensure a sanitary experience, double dipping is never practiced.

Do You offer men’s waxing services?

Yes, we offer waxing services for men. However, at this time we do not offer a Brazilian wax service for men.